YEAR

Spring 2018

Spring 2018

Spring 2018

DELIVERABLES

DELIVERABLES

DELIVERABLES

Research
Wireframing
User Interface

 

Research
Wireframing
User Interface

 

Research
Wireframing
User Interface

 

Streamline Online Registration Process Into an All-Inclusive App

The online student ticket registration portal for University of Florida Basketball games was clunky and confusing. The research identified the use of multiple, inconsistent websites as the primary pain point. To solve this problem and achieve the overarching goal of getting more students to games, I designed an all-inclusive app with simplicity as the highest priority. The product reflects existing brand guidelines for familiarity and consistency. 

Streamline Online Registration Process Into an All-Inclusive App

The online student ticket registration portal for University of Florida Basketball games was clunky and confusing. The research identified the use of multiple, inconsistent websites as the primary pain point. To solve this problem and achieve the overarching goal of getting more students to games, I designed an all-inclusive app with simplicity as the highest priority. The product reflects existing brand guidelines for familiarity and consistency. 

Streamline Online Registration Process Into an All-Inclusive App

The online student ticket registration portal for University of Florida Basketball games was clunky and confusing. The research identified the use of multiple, inconsistent websites as the primary pain point. To solve this problem and achieve the overarching goal of getting more students to games, I designed an all-inclusive app with simplicity as the highest priority. The product reflects existing brand guidelines for familiarity and consistency. 

PROJECT INSPIRATION

Basketball-07

THE PROBLEM

The University of Florida Men's Basketball student tickets are free but require a registration process. Many students avoid the process and therefore miss the games. During the briefing, the University Athletic Association acknowledged that the current online system for ticket registration is confusing and unnecessarily cumbersome. Accessing student tickets after registration was on a different website which created additional confusion and frustration. The preexisting user flow is shown below.

The University of Florida Men's Basketball student tickets are free but require a registration process. Many students avoid the process and therefore miss the games. During the briefing, the University Athletic Association acknowledged that the current online system for ticket registration is confusing and unnecessarily cumbersome. Accessing student tickets after registration was on a different website which created additional confusion and frustration. 

The University of Florida Men's Basketball student tickets are free but require a registration process. Many students avoid the process and therefore miss the games. During the briefing, the University Athletic Association acknowledged that the current online system for ticket registration is confusing and unnecessarily cumbersome. Accessing student tickets after registration was on a different website which created additional confusion and frustration. 

Basketball-Flow2

PROJECT GOALS

1a

Enable different students to attend Men's Basketball games 

a2

Create an easier and simpler registration process

a3

Grow the Rowdy Reptile Student Fan Group

a4

Combine registration and ticketing in one place

Combine registration and ticketing in one place

Combine registration and ticketing in one place

a5

Adhere to Gator Basketball brand guidelines

INTERVIEW HIGHLIGHTS

INTERVIEW HIGHLIGHTS

INTERVIEW HIGHLIGHTS

“It’s frustrating that I have to decide so far in advance if I can make it to a game. I don’t want to be penalized if I realize I can’t make it.” –Caroline Rollosson

"It seems fair. If you want to go to a game you can easily just set an alarm on your phone and sign up.”
–Justin Krol (Rowdy Reptile)

“It is difficult to reassign your registration to another student if you realize you can’t make it, so often student tickets get wasted.” –Christina Marchena 

“I feel as though the current system works adequately to register students, however, I feel as though the process could be more user-friendly ... and give students a more accurate timeline of when ticket reservations will open and close.” –Madi Kennedy (Rowdy Reptile)

"It’s easy to register but it can be a pain to go back on the website to find your ticket at the door to check in.”
–Landon Hillen

“I feel as though the current system works adequately to register students, however, I feel as though the process could be more user-friendly ... and give students a more accurate timeline of when ticket reservations will open and close.” –Madi Kennedy (Rowdy Reptile)

"It’s easy to register but it can be a pain to go back on the website to find your ticket at the door to check in.”
–Landon Hillen

“I feel as though the current system works adequately to register students, however, I feel as though the process could be more user-friendly ... and give students a more accurate timeline of when ticket reservations will open and close.” –Madi Kennedy (Rowdy Reptile)

"It’s easy to register but it can be a pain to go back on the website to find your ticket at the door to check in.”
–Landon Hillen

“I feel as though the current system works adequately to register students, however, I feel as though the process could be more user-friendly ... and give students a more accurate timeline of when ticket reservations will open and close.” –Madi Kennedy (Rowdy Reptile)

"It’s easy to register but it can be a pain to go back on the website to find your ticket at the door to check in.”
–Landon Hillen

Student feedback, Athletic Association interviews, and comparative analysis were used to inform decisions that solved current issues, created additional features, and refocused priorities. Navigation for the app includes four sections: Home, Tickets, Rowdy Reptile, and Profile 

Student feedback, Athletic Association interviews, and comparative analysis were used to inform decisions that solved current issues, created additional features, and refocused priorities. Navigation for the app includes four sections: Home, Tickets, Rowdy Reptile, and Profile. 

Student feedback, Athletic Association interviews, and comparative analysis were used to inform decisions that solved current issues, created additional features, and refocused priorities. Navigation for the app includes four sections: Home, Tickets, Rowdy Reptile, and Profile. 

Student feedback, Athletic Association interviews, and comparative analysis were used to inform decisions that solved current issues, created additional features, and refocused priorities. Navigation for the app includes four sections: Home, Tickets, Rowdy Reptile, and Profile. 

HOME

HOME

HOME

The home page operates as the registration portal. Students can view the game schedule, register for tickets, and set registration reminders for upcoming games. 

TICKETS

Students can access their ticket for the current game. They can also view completed registrations for upcoming games.

ROWDY REPTILE

ROWDY REPTILE

ROWDY REPTILE

As a new feature, Rowdy Reptile status is displayed so that students can track their progress towards additional benefits. The more avid fans will also appreciate access to Gator player profile and stats.

As a new feature, Rowdy Reptile status is displayed so that students can track their progress towards additional benefits. The more avid fans will also appreciate access to Gator player profile and stats.

As a new feature, Rowdy Reptile status is displayed so that students can track their progress towards additional benefits. The more avid fans will also appreciate access to Gator player profile and stats.

PROFILE

The profile section includes student information, access to Athletic Association policies, and FAQ's. In the past, policies and FAQ's were hard to find on the website.

The versatility of an app-based interface unites all touchpoints of the student basketball fan experience. The design of the four-page navigation system combines ease of use with access to pertinent information in a fun and interesting manner.

The versatility of an app-based interface unites all touchpoints of the student basketball fan experience. The design of the four-page navigation system combines ease of use with access to pertinent information in a fun and interesting manner.

The versatility of an app-based interface unites all touchpoints of the student basketball fan experience. The design of the four-page navigation system combines ease of use with access to pertinent information in a fun and interesting manner.

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Say Hello: kendal.jones4@gmail.com 

kendal.jones4@gmail.com  

kendal.jones4@gmail.com 

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